Return Policy

• Repair parts (screens, batteries, connectors): 90 days of warranty against manufacturing defects.
• Sealed Service Packs: 14 days for an exchange, seal intact. Once opened they are neither taken back nor exchanged.
• Accessories without a third-party brand: 6 months of warranty against manufacturing defects.
• Major-brand accessories and phones: the manufacturer's warranty, claimed from the brand.
• Right of withdrawal (consumers, all products): 14 days from receipt, no reason needed.
• Legal guarantee of conformity (consumers): 2 years from delivery.

All of these run from the date the order is received, except the statutory guarantee, which runs from delivery of the goods.

Every request is logged as one of these three types. The type sets the deadline, who pays for shipping and what outcomes are possible.

• Put the product back in its original packaging, with the antistatic protection and any accessories it came with.
• Do not remove or alter the inspection labels and markings: they are what ties the part back to your order.
• Pack it inside an outer box. A screen shipped in a plain envelope arrives broken, and transit breakage is not covered.
• Use a tracked service and, for valuable items, an insured one.

On arrival the return is logged and passed to the workshop. Inspection normally happens within five (5) working days.

• Pending: the parcel has arrived, inspection has not happened yet.
• Approved: the fault is confirmed, or the return is admissible. The refund or replacement is set in motion.
• Rejected: the fault is not found, or it falls under an exclusion. We explain why and send the product back; the reshipping cost is then yours.
• Completed: the refund or replacement has been carried out.

You are emailed at every change of status.

• Broken, cracked or shattered screens, whatever the cause.
• Lines, streaks or blotches that appeared after an impact, pressure or a pinched flex cable.
• Any product to which glue or adhesive has been applied.
• Liquid damage, corrosion, over-voltage, electrostatic discharge.
• Parts whose inspection label or marking has been removed or altered.
• Service Packs whose seal has been opened, unless we shipped the wrong reference.
• Major-brand accessories and phones, which fall under the manufacturer's warranty.
• Installation damage: torn flex cable, ripped-off connector, over-tightened screw.
• Normal wear, in particular the gradual capacity loss of a battery.

These exclusions apply to our commercial warranties. They do not reduce the statutory guarantees set out below.

Whatever the range, and even where the commercial warranty does not apply, consumers have the legal guarantee of conformity (2 years from delivery), the guarantee against hidden defects (2 years from discovering the defect) and the right of withdrawal.

These rights are set out in articles 9 and 10 of the terms and conditions of sale. Nothing on this page can remove or reduce them.

Taqwa Services handles every request on that basis: if your situation falls under a statutory guarantee, it takes precedence over our commercial deadlines, including once those have expired.