Terms and Conditions

LCD, In-Cell and OLED screens, batteries, charging ports, flex cables, cameras, speakers, back glass and other components intended for repair.

These products carry our 90-day commercial warranty against manufacturing defects (article 5).

Genuine manufacturer assemblies — Samsung, Apple, Google, Xiaomi and others — supplied sealed in their factory packaging.

They are sold "as is", with no commercial warranty (article 6).

Complete devices are covered by the manufacturer's warranty (article 7). We add no commercial warranty of our own.

Cables, chargers, adapters, headphones, cases, screen protectors, hubs and tools.

Six months of commercial warranty on unbranded lines; the manufacturer's warranty on major brands (article 8).

You select your items, check the basket summary — references, quantities, prices and delivery costs — then confirm the order. Confirming it is an undertaking to pay.

The contract is formed when we send our confirmation email summarising the order. Until that email is sent, no sale has been concluded.

We may refuse or cancel an order in the event of a previous payment incident, an order that is abnormal in relation to usual quantities, an obvious pricing error, or unavailable stock. You will be told and refunded without delay.

Prices are shown in euros, inclusive of French VAT at the rate in force. Delivery costs are added to the price of the goods and shown before final confirmation.

The applicable price is the one displayed when you confirm the order. We may change our prices at any time, with no effect on orders already confirmed.

Our offers are valid while stocks last. If an item turns out to be unavailable after your order, we will tell you and refund the corresponding amount within fourteen (14) days of that notice.

Payment is made by bank card, by transfer, or by any other method offered at checkout. The full price is due when the order is placed.

Card payments are handled by an approved payment provider over an encrypted connection. No card number is stored on our servers.

Orders paid by bank transfer are shipped once the funds have cleared.

Products remain our property until the price has been paid in full. Risk of loss and damage passes to you on delivery.

Your invoice is available in your account area, under "My orders".

Confirmed and paid orders are picked and handed to the carrier within 24 to 48 working hours. The transit time that follows depends on the carrier and on the destination chosen at checkout.

Stated times are indicative and run from the moment payment clears.

They are calculated in the basket according to destination, weight and the shipping method chosen, and displayed before the order is confirmed.

Check the condition of the parcel while the driver is present. If the packaging is open, crushed or damp, photograph it before opening.

If anything is damaged or missing, write precise, detailed reservations on the delivery note — "subject to unpacking" carries no weight — confirm them to the carrier within three (3) working days as required by Article L133-3 of the French Commercial Code, and tell us at the same time.

If the order is not delivered by the agreed date, a consumer may, after instructing us to deliver within a reasonable further period and receiving no response, terminate the contract in writing under Articles L216-6 and L216-7 of the Consumer Code. Sums paid are then refunded within fourteen (14) days.

The repair parts we sell — LCD, In-Cell and OLED screens, batteries, connectors and other components — carry a 90-day commercial warranty against manufacturing defects, running from the date the order is received.

Where a product page states a different warranty period, that period is the one that applies.

• Touch faults: no response, dead zones, ghost touches, long drags that break off.
• Display faults: dead pixels, blotches, failed or uneven backlight, lines present from the very first power-up.
• Any other manufacturing defect that makes the part unfit for its intended use.

The fault must be observed on a device that is otherwise in good working order, and reported within the warranty period.

• Broken, cracked or shattered screens, whatever the cause.
• Lines, streaks or blotches appearing after an impact, pressure, a pinched flex cable or mishandling.
• Damage caused by improper installation, handling or use.
• Liquid damage, corrosion, over-voltage or electrostatic discharge.
• Any modified part: glue or adhesive applied, chemicals, sanding, glass transfer, refurbishing.
• Removal, erasure or alteration of the labels, codes or inspection markings we apply.
• Normal wear, including the gradual capacity loss of a battery.

No exchange under the commercial warranty is possible where the screen is broken or cracked, where lines have appeared after physical damage, where glue or adhesive has been applied after purchase, or where the inspection marking has been removed: in those situations the origin of the fault can no longer be established.

The return procedure, the evidence to supply and who bears the cost are set out in article 11.

This commercial warranty is in addition to the statutory guarantees in article 9: it does not replace them and cannot reduce them.

Service Packs are sold with no commercial warranty, express or implied, as to their functionality, quality or durability. By ordering one, you accept it exactly as the manufacturer packaged it.

A Service Pack is a genuine assembly, sealed at the factory. We can neither open nor test it without breaking the seal, which would destroy the very thing that gives it its value. We therefore resell it in the exact condition in which we received it, without having been able to inspect the contents.

Once the box is open, no exchange is possible, even if the part is genuine: from that moment it is exposed to factors beyond our control — handling, electrostatic discharge, humidity, fitting.

If we ship a reference other than the one you ordered, or the product page stated the wrong compatibility, you are entitled to an exchange or a refund, on the following conditions:

• The product is unopened and its factory seal is intact.
• You report the problem within fourteen (14) days of receipt.
• Proof of purchase — invoice or order number — is provided.

A reference chosen in error when ordering falls, for a consumer, under the right of withdrawal (article 10) rather than this exception. Check compatibility before ordering: see article 12.

Cables, chargers, adapters, headphones, hubs and other accessories without a third-party brand carry a six (6) month commercial warranty against manufacturing defects, running from receipt.

Accessories from brands such as JBL, Sony, Xiaomi, Samsung or Apple are covered by their manufacturer's warranty alone, on that manufacturer's terms. Claims should be addressed to the brand.

• Physical damage: severed cable, torn sheath, bent or broken connector, cracked case, crushed earphones.
• Corrosion, liquid damage, over-voltage.
• Use contrary to the product's purpose or to the manufacturer's instructions.
• Normal wear of materials, particularly sheaths and connectors.

Articles L217-3 et seq. of the French Consumer Code. It applies for two (2) years from delivery of the goods.

• You choose between repair and replacement, free of charge; return costs are ours to bear.
• For new goods, any lack of conformity appearing within twenty-four (24) months is presumed to have existed at the time of delivery: you do not have to prove it.
• If repair and replacement are both impossible, you may obtain a price reduction or rescission of the sale with a refund.
• Goods replaced under this guarantee start a fresh statutory guarantee period; bringing goods into conformity by repair extends it by six (6) months.

Articles 1641 to 1648 of the French Civil Code. It covers hidden defects that make the goods unfit for their purpose or substantially reduce their use, and allows you to obtain a refund of the price or a reduction. The claim must be brought within two (2) years of discovering the defect.

Damage arising after delivery and attributable to the customer: breakage, impact, liquid contact, improper installation, gluing or any other modification of the product. These are not defects existing at the time of delivery.

No provision of these Terms can remove or reduce these statutory guarantees. They remain available to you even where the commercial warranty does not apply, including on Service Packs and phones.

You have fourteen (14) days from receipt of the last item in your order to withdraw, without giving a reason and without penalty (Article L221-18 of the Consumer Code).

Send us an unambiguous statement before the period expires, by email to taqwaservices2021@gmail.com or by post to our registered address, quoting your order number and the references concerned. We will acknowledge receipt.

Return the goods no later than fourteen (14) days after telling us of your decision. They must be complete, in their original packaging and, for Service Packs, with the seal intact.

Return shipping costs are yours to bear, in accordance with Article L221-23 of the Consumer Code.

We refund you no later than fourteen (14) days after recovering the goods or receiving proof of their dispatch, whichever is earlier. The refund covers the price of the goods and the standard outbound delivery charge, and is made to the payment method used for the order.

You remain liable for any diminished value resulting from handling beyond what is necessary to establish the nature and proper functioning of the product.

The right of withdrawal does not apply to, among others, unsealed goods that cannot be returned for reasons of hygiene or health protection — such as in-ear headphones whose packaging has been opened — or goods made to your specifications or clearly personalised (Article L221-28 of the Consumer Code).

Contact customer service by email at taqwaservices2021@gmail.com or by phone on 09 51 82 16 70, quoting:

• Your order number and the product reference.
• A precise description of the fault.
• Photographs or, preferably, a short video showing the fault on a device in good working order.

We then give you a return number. It must appear on the parcel: a shipment received without one may be refused.

• The claim is made within the period applicable to the range concerned.
• Proof of purchase is provided.
• The product is returned complete, in its original packaging where possible.
• Inspection labels and markings are intact.

• Legal guarantee of conformity: costs are ours, and a prepaid label is provided.
• Withdrawal: return shipping costs are yours.
• Commercial warranty: the return leg is yours, the reshipment of the replacement is ours.

Use a tracked and, for valuable items, insured service: we cannot compensate for a parcel lost or damaged on its way to us.

The product is inspected by our workshop on arrival, normally within five (5) working days. We email you the result of that inspection.

If the fault is confirmed and covered, the product is replaced with an identical new item; failing stock, with an equivalent item, or refunded where no replacement is possible. If the fault is not found or falls under an exclusion, the product is returned to you and the reshipment cost is yours.

Refunds are issued to the original payment method.